Browse documentation

Install

Verify an installation

Separate project configuration problems from host-page placement problems.

Start with hosted verification

The hosted verification page loads the saved form with the same browser-safe project key. If it submits successfully, the project key, API endpoint, and saved widget configuration are working.

Then test the real page

  1. 1

    Open a fresh browser tab

    This avoids a stale page that loaded before the script was installed.

  2. 2

    Confirm the trigger appears

    For custom trigger or inline mode, confirm the target selector exists before the script runs.

  3. 3

    Send a recognizable message

    Include the page or release name so the item is easy to find.

  4. 4

    Inspect the inbox item

    Check URL, browser context, optional screenshot, and project assignment.

Hosted works, real page fails

Keep the saved configuration. Check script placement, duplicate installs, cache, Content Security Policy, target selectors, and allowed origins on the host page.