Install
Verify an installation
Separate project configuration problems from host-page placement problems.
Start with hosted verification
The hosted verification page loads the saved form with the same browser-safe project key. If it submits successfully, the project key, API endpoint, and saved widget configuration are working.
Then test the real page
- 1
Open a fresh browser tab
This avoids a stale page that loaded before the script was installed.
- 2
Confirm the trigger appears
For custom trigger or inline mode, confirm the target selector exists before the script runs.
- 3
Send a recognizable message
Include the page or release name so the item is easy to find.
- 4
Inspect the inbox item
Check URL, browser context, optional screenshot, and project assignment.
Hosted works, real page fails
Keep the saved configuration. Check script placement, duplicate installs, cache, Content Security Policy, target selectors, and allowed origins on the host page.